Simply choose your piece, add it to your bag and complete checkout on our website. Once your payment is confirmed, you'll receive an order confirmation by email. Where a piece includes a certified diamond or gemstone, the certificate number and stone details will be recorded in your confirmation. You're also welcome to visit our Dubai showroom by appointment.

If you need to make a change, please contact us as soon as possible at office@seedjewelry.com with your order number. We'll do our best to help, but we can't guarantee changes once your order has been processed. Please note that pieces made to individual (bespoke) specification can't be changed once production has begun.

We accept Paypal, Apple Pay,  Credit Card and bank transfer. All payments are processed securely through our payment provider, and we never store your full card details. Payment is taken at the time of order. For high-value purchases, we may ask for identity verification before completing your order, in line with UAE regulations.

Delivery within the UAE takes approximately 3 business days from dispatch. For international orders, timeframes vary by destination and will be confirmed when your order is dispatched. You can also collect your piece from our Dubai showroom by appointment. All timeframes are estimates, and we're not able to control delays caused by customs or courier disruption.

Yes. Once your order has been dispatched, we'll email you your tracking details so you can follow its journey. International orders are delivered by FedEx, and UAE orders by a trusted local courier.

Yes, we deliver worldwide via FedEx. All shipping costs, import duties, VAT/GST and customs charges are already included in the price you see at checkout, so there's nothing extra to pay on delivery. Every piece is dispatched in premium protective packaging. For high-value jewelry ($20,000+) we arrange insurance included within the cost you pay at checkout.

Every Seed Jewelry piece passes strict quality control before it reaches you, so we don't accept returns or exchanges for a change of mind. However, if your item has a confirmed manufacturing defect, arrives damaged or incomplete, or doesn't match its description, you can choose a free repair, a replacement or a full refund. To be eligible, the item must be unworn and unaltered, with all original packaging, tags and gemological certificates intact. Bespoke pieces can only be returned in the case of a confirmed manufacturing defect. To start a return, email office@seedjewelry.com with your name, order number, a description of the issue and photographs. Please see our Returns & Refunds Policy for full details.

Once we've received and verified your returned item, we'll issue your refund to your original payment method within 5 business days. Your bank or payment provider may then take a further 3–10 business days to show the funds in your account.

Every Seed Jewelry piece comes with complimentary lifetime servicing: professional cleaning and polishing to restore its original finish, for as long as you own it. There is no charge and no limit on how often you use it. To book, contact us at office@seedjewelry.com or visit our Dubai showroom. If you send your piece to us, shipping costs are your responsibility.

Your piece is also covered against manufacturing defects reported within 14 days of purchase. This includes surface flaws from production, faulty clasps or hinges, insecure stone settings and hallmark discrepancies. If a defect is confirmed, we'll exchange your piece for an identical or equivalent item at no charge.

The warranty doesn't cover:

• damage from impact, such as dents, scratches, bends or lost stones
• chemical damage from perfume, cosmetics, chlorine or saltwater
• normal wear
• improper care
• alterations made by anyone other than Seed Jewelry

For damage outside the warranty, we offer a paid repair service. Please see our Warranty Policy for full details.

No, you’re welcome to check out as a guest. Creating an account brings some added benefits:

• Faster checkout: save your details and shipping addresses for future orders.
• Order history: view and track your orders at any time.
• Your trees: through our partnership with The Storey Group powered by EcoMatcher, we plant a tree for every $1,000 you spend with Seed.  With an account, you can see every tree planted in your name on your personal tree tracker, follow where it’s growing, and download a certificate for each one.
• Loyalty rewards: as your trees add up, you move up our loyalty levels and unlock exclusive rewards.
• Your preferences: manage your email preferences in one place.

Our team is here to help. Email us at office@seedjewelry.com, message us on WhatsApp, or call +971 58 530 5575. You're also welcome to book an appointment at our showroom: Jumeirah Lake Towers, Cluster Y, JBC3, Office 2902, Dubai.