Warranty Policy
Last Updated: August, 2026
1. Introduction
Seed Jewelry stands behind the quality of every piece we make. This Warranty Policy sets out the coverage applicable to all jewelry purchased from Seed Jewelry through our website (seedjewelry.com) or our Dubai showroom.
This Policy is issued in compliance with Federal Law No. 15 of 2020 on Consumer Protection (UAE), which requires suppliers to make warranty terms clearly and easily accessible to consumers. Your statutory rights under UAE law are not affected by this Policy.
2. Lifetime Complimentary Servicing
Every Seed Jewelry piece includes complimentary lifetime servicing, which covers:
- Professional cleaning (ultrasonic and/or steam cleaning as appropriate for the piece);
- Polishing to restore the original surface finish.
This service is available for the lifetime of the piece, with no time limit and no charge. There is no limit on the number of times you may use this service.
2.1 How to Book
Contact our support team at office@seedjewelry.com or visit our showroom at Dubai, Jumeirah Lake Towers, Cluster Y, JBC3, 2902 office. We also send periodic care reminders by email — you can opt in at purchase or through your account preferences.
2.2 What Servicing Does Not Include
Complimentary servicing covers cleaning and polishing only. It does not include repair of mechanical damage, replacement of stones lost due to physical impact, or structural repairs. These fall under the paid repair service described in Section 9.
2.3 Shipping for Servicing
If you are sending your piece to us for servicing, shipping costs are the customer's responsibility. We recommend using a tracked and insured shipping method. Seed Jewelry is not liable for items lost or damaged during transit to us.
3. Manufacturing Defect Warranty
This warranty covers the following manufacturing defects:
- Surface defects from production — visible pores, burrs, uneven coating, or surface irregularities present at the time of purchase.
- Fastener defects — clasps, hinges, or closures that are loose, jammed, or fail to function correctly due to a manufacturing fault.
- Stone setting defects — insecure stone setting or misaligned frame originating from the production process.
- Hallmark discrepancy — the fineness stamp does not correspond to the actual precious metal content.
4. Manufacturing Defect Claim Period
To be eligible for a warranty remedy, you must report the defect and return the item within 14 days from the date of purchase.
We recommend inspecting your item carefully upon receipt and contacting us promptly if you notice any issue.
5. Warranty Remedy
If a manufacturing defect is confirmed within the claim period, Seed Jewelry will exchange the defective item for an identical or equivalent item at no charge. In accordance with UAE law and the nature of jewelry as a product category, cash refunds are not available under this warranty. This remedy is in addition to any statutory rights you may have under UAE consumer protection law.
6. How to Make a Warranty Claim
- Contact us in writing within the claim period by emailing office@seedjewelry.com or visiting our showroom at Dubai, Jumeirah Lake Towers, Cluster Y, JBC3, 2902 office.
- Provide your full name, order number or proof of purchase, a description of the defect, and photographs where possible.
- Return the item in its original packaging with all original tags, gemological certificates, and documentation intact.
- Seed Jewelry will acknowledge your claim within 10 business days and confirm the examination schedule.
7. Claim Examination and Decision
All returned items are examined by qualified jewelers. The examination period is 10 business days from receipt of the item.
You will be notified of the outcome in writing. If a manufacturing defect is confirmed, the exchange remedy applies. If the issue falls outside warranty coverage, the item will be returned and, where applicable, a paid repair quotation provided.
8. What Is Not Covered
- Mechanical damage: dents, scratches, bends, breaks, or stone loss caused by physical impact, dropping, or pressure.
- Chemical damage: discolouration or corrosion from perfume, cosmetics, cleaning products, chlorine, or saltwater.
- Normal wear and tear: gradual fading or surface changes from everyday use.
- Improper care: damage from failure to follow Seed Jewelry's care guidelines.
- Third-party modifications: alterations or repairs made by anyone other than Seed Jewelry after purchase.
- Custom-made items: bespoke pieces are non-exchangeable except where a manufacturing defect is confirmed within the claim period.
- Claims submitted after the claim period.
9. Paid Repair Service
For mechanical damage not covered under warranty, Seed Jewelry offers a paid repair service. Contact us at office@seedjewelry.com to request a quotation. Repair commences only upon written approval and receipt of payment.
All shipping costs for sending items for paid repairs are the customer's responsibility.
10. UAE Consumer Protection Rights
This Policy operates alongside your rights under Federal Law No. 15 of 2020 on Consumer Protection. In the event of any conflict, your statutory rights prevail. You may also submit a complaint to the UAE Ministry of Economy or the relevant Dubai consumer authority.
11. Contact
Seed Jewelry
Showroom: Dubai, Jumeirah Lake Towers, Cluster Y, JBC3, 2902 office
Email: office@seedjewelry.com
Phone: +971585305575
Website: seedjewelry.com
Need more help?
For questions about your warranty or servicing, please contact the Seed Jewelry support team.